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Shipping & Returns
Orders are typically processed within 2-7 business days plus shipping time.
SHIPPING & RETURNS
Once the Customer has clicked on the "confirm" button, it is not possible to edit or cancel the order. Please review all orders thoroughly before purchase.
Cat Vo is not responsible for incorrectly provided Customer names, addresses, etc.
Delivery of products
Correct Customer's address and post code/zip code, User's up-to-date telephone number and email address are absolutely necessary to ensure successful delivery of Products. All information asked on the checkout page must be filled in precisely and accurately. Cat Vo will not be responsible for missed delivery because of a wrong delivery address or a wrong phone number.
Some products are packaged and shipped separately. Cat Vo cannot guarantee delivery dates and accept no responsibility for Products that are delivered after the estimated delivery date, apart from advising the User of any known delay. Standard delivery times are shown on the Site. It is only an average estimation, and some deliveries can take longer, or alternatively be delivered much faster. All delivery estimates given at the time of placing and confirming an order are subject to change.
We do our best to ensure the timely delivery of all orders. On a rare occasion, these packages can arrive outside of the estimated timeframe. Shipping times may vary during high peek seasons, holidays, promotional events, weather delays etc.